FAQs

Here are our FAQs. If you still have questions and queries, please contact us here

What will happen when I contact you?

When you contact us, you will speak with a member of our team who will listen and discuss your situation along with our processes. If you wish to book an initial telephone consultation please click on book your free initial consultation here.

Will the diagnostic assessment be accepted by the Local Authority?

All of the families we work with have had their assessment report corroborated by the local authority as we work as a multidisciplinary team and follow NICE guidelines for assessment. However, if there are concerns then we do suggest that you contact the local assessment team to explain your situation and decision to seek a private assessment. We are happy to provide further information as required.

Can we use your reports in support of the education health care plan (EHCP)?

Many of the families that we work with use our report to support their application. We are also able to provide a detailed report with recommendations to support your child to access their educational environment with reasonable adjustments as appropriate to their individual needs (not included in standard diagnostic assessment cost).

What if we do not get a diagnosis?

When carrying out a neurodiversity assessment we are always thinking about possible differential diagnoses and explain this thinking in our report and feedback session.


Whether or not your child reaches cut off for Autism or ADHD we will provide recommendations to support them in their current placement and provide onward referral as appropriate.

What are your fees?

Where a set fee is charged, it’s listed on the relevant pages. For example, if you're looking to know how much it costs to get an autism assessment, visit our assessment page.

Other fees vary depending on many factors. Our aim is to keep your costs to a minimum, so we will not recommend any treatment that we do not believe that you will benefit from.

Payment must be made at the time of booking the appointment.


If payment has not been received in full a minimum of 4 weeks before the appointment, then regrettably the appointment will be cancelled.

Cancellations with less than 72 hours notice before the appointment or non-attended appointments without any prior notice, are charged at full prices.

Why choose Neurodiversity Unravelled?

Our clinicians have a combined wealth of expertise in assessing and supporting children, young people and families with neurodiverse presentations. We aim to provide a positive human connection to support you to reach your goals. We are flexible and are able to work around your busy schedule. We work to clear deadlines and provide reports by the agreed time.

Can I pay using private medical insurance?

Some of our associates are recognised providers to some of the major medical insurers, but not all are covered. We would recommend for you to contact your private medical insurance first to ensure they provide cover.

Are all your associates qualified?

All our associates are fully qualified and trained professionals. In addition, our therapists are licensed, accredited and associated with professional organisation including: •HCPC–Health Professions Council

Can I refer someone else for treatment?

Yes, of course. We will need to ensure that the person you are calling on behalf of has given their consent.

How long is my data held for?

We will not keep personal data for longer than needed. We will maintain client information for up to 5-8 years to allow for any ongoing support you may request from us.

What are your opening hours?

Our phones are answered from Monday to Friday, 9am to 5pm. Outside these hours you can leave a message and we will call you back.

Appointments to see one of our clinicians are offered in line with their availability.

Where are you located?

We are located at Edinburgh House, 19 Nassau Street W1W 7AF.

Please speak to us if you would like an assessment in a different location, as we are potentially able to offer this. Where possible, we also offer online therapy and assessment.

Do you liaise with others?

We ask if you consent to us liaising with your previous professional providers (if any) as well as family, friends, partners, place of work or school/college.

Can I leave feedback for Neurodiversity Unravelled?

We appreciate everyone’s feedback as we are a small business and your feedback is very important to us. We will email you our feedback form after your journey with us, the form should take no more then 4mins to complete.

Do you provide training?

We provide a professional and effective assessment, therapy and training service specialising in neurodiverse conditions including ADHD and Autism Spectrum Condition (ASC) for people of all ages.

What if I have a complaint about the service I received?

If you are unhappy with the service you have received, the first step would be to communicate this to your case manager. Then we would recommend for your complaint to be made in writing to our complaints manager.

If you have difficulty communicating in writing, please let our practice manager know. We are here to help you.

How do you deal with the complaint?

When we receive your complaint, we speak to the clinician involved and find out what has gone wrong. Then we will work with you to see how it can be resolved. Most complaints are resolved in this way.

Who can I make a complaint to Neurodiversity Unravelled?

A complaint can be made by anyone who is negatively affected by our service. If you are complaining on behalf of our client, we will first need to check with them that they are happy for us to respond to you. Please be assured that raising your concerns will not harm or prejudice the care you, or the person you care for, is given.

We should receive complaints no more than six months after the date of the action or event concerning the complaint.

Who can I contact about making a complaint?

If you need to speak to us about anything related to a complaint or to request a copy of our complaints policy, we ask for you to contact our complaints manager via the following details:

Email: [email protected]

Telephone: 07548 835062

Post: Neurodiversity Unravelled, Edinburgh House, 19 Nassau Street, W1W 7AF

How long do you take to respond to my complaint?

Our complaints manager will acknowledge receipt of your complaint within three working days. Except in exceptional circumstances, you will receive a full written response to your complaint within 28 working days or we will keep you updated on the progress.

What if I am unsatisfied with the response I receive from Neurodiversity Unravelled?

We aim to do all we reasonably can to resolve your complaint to your satisfaction. If you are unsatisfied with our response for any reason, we will then ask other professionals to look at how we have responded and if they feel that we have not been fair and transparent then they may amend the response.

If you are still unsatisfied with our response after it has been reviewed internally then we will refer your complaint to them for independent resolution.

Will you keep my complaint confidential?

Your complaint will only be shared with relevant staff members and our directors to ensure we can properly investigate and respond within the 28 working days. We will then use any issues and learning that arise from this as part of our ongoing development, please note that your personal details will not be shared.

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You can book your free initial consultation HERE

For more information, contact us by phone or email

Phone number

07548 835062 or 07548 835061

Email [email protected]

Opening hours

Monday to Friday, 9am to 5pm

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